Refunds and Returns Made Easy
At Etchers Mark, we want you to be completely satisfied with your purchase. If you’re not, our simple return process aims to make things right.
Understanding Your Return Options
If you need to return an item, we’re here to help! Our straightforward return process ensures that you can easily send back your purchase if it’s not what you expected. Just follow the simple steps outlined below, and rest assured that we’ll take good care of you.
Common Questions
Your Questions, Answered Simply
Returning an item is easy! Simply follow our outlined steps in the returns section for a hassle-free experience. Your satisfaction is our priority, so we’ll handle it promptly!
If your item arrives damaged, please contact us immediately. We will work to resolve the issue quickly and arrange for a replacement or refund.
You have 30 days from the date of purchase to initiate a return. Be sure to keep your receipt for a smoother process!
Exchanges are available! Just return the original item in accordance with our return policy, and place a new order for the desired item.
No receipt? No problem! We can help you locate your order details. Just provide us with your name and email address, and we’ll assist you.
Refunds are processed back to the original payment method. Depending on your bank, it may take a few days to see the funds reflected.
Unfortunately, personalized engraved items are generally not returnable. Please ensure you’re satisfied with your selection before finalizing your purchase.
For any questions, reach us through our contact form or customer service email. We’re here to assist you with whatever you need!
Once your return is processed, you will receive an email notification. Unfortunately, we do not provide tracking for refunds, but we assure you they are processed promptly!
To change your order, please contact us as soon as possible. If the order hasn’t been shipped yet, we can make any necessary adjustments.
We do not charge a restocking fee for returns; however, the return shipping cost may be the customer’s responsibility, based on the situation.
Late returns are evaluated on a case-by-case basis. If you are concerned about a late return, reach out to us, and we will do our best to assist you!
We're Here to Help!
If you have any questions or need assistance, feel free to reach out! At Etchers Mark, we’re dedicated to providing the support you need to make your experience enjoyable and seamless.
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